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Evidence Guide: SITXCRI002 - Manage a business continuity crisis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITXCRI002 - Manage a business continuity crisis

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and acknowledge the crisis.

  1. Consider impacts on business operation through early identification of triggers for a downturn in business.
  2. Access and interpret information relevant to crisis.
  3. Identify and acknowledge internal and external crises.
Consider impacts on business operation through early identification of triggers for a downturn in business.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information relevant to crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and acknowledge internal and external crises.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess impacts on the viability of the business.

  1. Involve key people in assessment of crisis.
  2. Review organisational documents to determine current financial and operational status of business.
  3. Produce new financial forecasts based on known information about crisis.
  4. Produce a range of forecast options based on reasonable and worst case predictions of impacts.
  5. Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.
  6. Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.
Involve key people in assessment of crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational documents to determine current financial and operational status of business.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce new financial forecasts based on known information about crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a range of forecast options based on reasonable and worst case predictions of impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt business operations to manage the crisis.

  1. Develop and implement emergency operational plan to manage the crisis.
  2. Involve key people in managing business crisis and integrate their perspectives.
  3. Implement accepted recommendations for changing business operations.
  4. Communicate new practices to key people including external suppliers.
  5. Re-align staffing arrangements to control wage costs.
  6. Gain staff confidence in current managerial activity and commitment to the business in crisis.
  7. Re-align products and services to meet current market needs.
  8. Re-negotiate with suppliers to achieve optimum profitability during crisis.
  9. Implement promotional and public relations activities to ensure consumer confidence.
Develop and implement emergency operational plan to manage the crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve key people in managing business crisis and integrate their perspectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement accepted recommendations for changing business operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate new practices to key people including external suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-align staffing arrangements to control wage costs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain staff confidence in current managerial activity and commitment to the business in crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-align products and services to meet current market needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-negotiate with suppliers to achieve optimum profitability during crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement promotional and public relations activities to ensure consumer confidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate business operations.

  1. Monitor business activity and profitability throughout all stages of crisis.
  2. Seek internal and external feedback on effectiveness of emergency business operations.
  3. Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.
  4. Continually adapt business operations to ensure business continuity.
Monitor business activity and profitability throughout all stages of crisis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek internal and external feedback on effectiveness of emergency business operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continually adapt business operations to ensure business continuity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and acknowledge the crisis.

1.1.Consider impacts on business operation through early identification of triggers for a downturn in business.

1.2.Access and interpret information relevant to crisis.

1.3.Identify and acknowledge internal and external crises.

2. Assess impacts on the viability of the business.

2.1.Involve key people in assessment of crisis.

2.2.Review organisational documents to determine current financial and operational status of business.

2.3.Produce new financial forecasts based on known information about crisis.

2.4.Produce a range of forecast options based on reasonable and worst case predictions of impacts.

2.5.Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.

2.6.Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.

3. Adapt business operations to manage the crisis.

3.1.Develop and implement emergency operational plan to manage the crisis.

3.2.Involve key people in managing business crisis and integrate their perspectives.

3.3.Implement accepted recommendations for changing business operations.

3.4.Communicate new practices to key people including external suppliers.

3.5.Re-align staffing arrangements to control wage costs.

3.6.Gain staff confidence in current managerial activity and commitment to the business in crisis.

3.7.Re-align products and services to meet current market needs.

3.8.Re-negotiate with suppliers to achieve optimum profitability during crisis.

3.9.Implement promotional and public relations activities to ensure consumer confidence.

4. Monitor and evaluate business operations.

4.1.Monitor business activity and profitability throughout all stages of crisis.

4.2.Seek internal and external feedback on effectiveness of emergency business operations.

4.3.Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.

4.4.Continually adapt business operations to ensure business continuity.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and acknowledge the crisis.

1.1.Consider impacts on business operation through early identification of triggers for a downturn in business.

1.2.Access and interpret information relevant to crisis.

1.3.Identify and acknowledge internal and external crises.

2. Assess impacts on the viability of the business.

2.1.Involve key people in assessment of crisis.

2.2.Review organisational documents to determine current financial and operational status of business.

2.3.Produce new financial forecasts based on known information about crisis.

2.4.Produce a range of forecast options based on reasonable and worst case predictions of impacts.

2.5.Monitor severity of crisis and adjust forecasts according to swiftly changing circumstances.

2.6.Determine severity of business impacts and develop recommendations to ensure financial viability of organisation.

3. Adapt business operations to manage the crisis.

3.1.Develop and implement emergency operational plan to manage the crisis.

3.2.Involve key people in managing business crisis and integrate their perspectives.

3.3.Implement accepted recommendations for changing business operations.

3.4.Communicate new practices to key people including external suppliers.

3.5.Re-align staffing arrangements to control wage costs.

3.6.Gain staff confidence in current managerial activity and commitment to the business in crisis.

3.7.Re-align products and services to meet current market needs.

3.8.Re-negotiate with suppliers to achieve optimum profitability during crisis.

3.9.Implement promotional and public relations activities to ensure consumer confidence.

4. Monitor and evaluate business operations.

4.1.Monitor business activity and profitability throughout all stages of crisis.

4.2.Seek internal and external feedback on effectiveness of emergency business operations.

4.3.Identify and respond to inadequacies in emergency operational plan to account for changing circumstances.

4.4.Continually adapt business operations to ensure business continuity.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify and assess ramifications of at least two internal and two external crises on business continuity

demonstrate the following for each of the above internal or external crises on business continuity:

develop a clear, accurate and complex emergency operational plan

assess and adapt business operations to manage business continuity

implement the emergency operational plan and monitor, evaluate and adapt the plan based on outcomes.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

trigger factors for downturns in tourism, travel, hospitality and event business:

changes in the length and regularity of holidays taken by the source market

changes in the popularity of:

destinations

style of tourism, travel and hospitality products

budget or premium product

closure of major transport suppliers:

airlines

coach companies

cruise operators

closure of the operation of multiple suppliers in a destination

downturn in local economic growth

global financial downturn

impending economic recession or crisis

in destinations used by the business, warnings of impending:

natural disasters

political and civil uprisings

terrorism acts

wars

ramifications of an internal crisis on business continuity:

breakdown or complete failure of key equipment

accident, death, major injury or illness, or repatriation of a customer, tour guide or tour manager

destruction of infrastructure

failure of marketing program

financial loss through non-compliance with the law or litigation

death, family crisis, fraud, long term illness or professional incompetence of a key employee

media coverage of business accident, incident or impending failure

major work health and safety accident or near miss incident

ramifications of an external crisis on business continuity:

breakdown or complete failure of supplier equipment

plane crash

for destinations used by the business:

chemical spill

civil uprising

destruction of tourism infrastructure

health epidemics or pandemics

natural disaster

outbreak of war or political coup

radiation leak

terrorism

financial recession or crisis for the source market

industrial dispute

specific industry sector:

key characteristics of internal and external crises

impacts of crises on the provision of products and services and business viability

historical impacts of crises on tourism, hospitality and event operations

major triggers for a downturn in customer sales

consultative mechanisms commonly used by organisations

promotion and public relations activities commonly used by organisations during a crisis

role of key external people and organisations in managing a business crisis

techniques to adapt business operations to manage a business in crisis

specific organisation:

roles and responsibilities of key staff members and external consultants

contents and role of organisational documents in managing the business

key people involved in the assessment of a business continuity crisis:

business accountants

customers and their families

colleagues

consultants:

crisis management

marketing

public relations

financial controllers

insurance brokers and providers

legal representatives

suppliers

travel insurance providers

organisational documents to determine current financial and operational status of a business:

brochures

budgets

business plans

current contracts relating to current financial and operational business matters

customer surveys

financial reports and forecasting

product costings and published tariffs and price lists

reports

tenders, proposals or bids

terms and conditions for credit provision

provision of products and services to customers

possible recommendations to ensure financial viability of businesses in continuity crisis:

cancelling impending departures to affected destinations

cancelling unprofitable products or services

closing particular departments

moving premises to a less costly location

price rises or reductions

re-aligning product style and pricing to meet current market needs

reducing staff hours, or staff redundancies

sale of equipment

scaling promotional activities up or down

temporary cancellation of products in affected destinations

temporary closure of affected locations

formats for and inclusions in emergency operational plans

features and functions of financial software programs for preparing and monitoring financial reports.